Privacy Policy

Who we are

We are Age Concern Lutterworth & District, registered charity no. 247288. Our website address is:, and our shop and office can be found at Age Concern Lutterworth, 7 High Street, Lutterworth, Leicestershire, LE17 4AT.

Charity Privacy Policy

What information do we retain?

  • Personal information required to access our services such as your name, address, telephone number, and emergency contact number.
  • Financial information – if you make a donation we will retain your name and the amount donated, as well as any information related to receiving gift aid if applicable.
  • A record of the services you access with us e.g. activities and excursions.
  • Medical information when it relates to use of our services e.g. physical disabilities that require accommodation on trips.
  • References, criminal record checks etc. for volunteers/members of staff.

How do we use information?

We only ever use your personal data with your consent, or where it is necessary in order to:
• enter into, or perform, a contract with you;
• comply with a legal duty;
• protect your legitimate or vital interests;
• for our own (or a third party’s) lawful interests, provided your rights don’t override these.

We use your personal information for providing services and activities e.g. using your address for pickups for events, keeping a database record of our clients, and keeping a record of donations received.

If you have asked to receive a copy of our newsletter either through the post or by email, or to receive a notification when we run certain trips, we will use your personal information to do this. Apart from this, your data will never be used for marketing.

Do you share my data with anyone else?

We will never sell your data.

We may share your data with subcontractors or other organisations in order to fulfill a contract with you e.g. your name and address my be shared with coach services in order to pick you up for events.

We may pass data along to other organizations as part of a referral at your request, and will always seek verbal consent before doing so.

We may share data if we have a legal duty to do so, in which case where possible we will notify the person in question.

What rights do I have to my data?

You have:

• the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request);
• the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
• the right to have inaccurate data rectified;
• the right to object to your data being used for marketing or analysis; and
• where technically feasible, you have the right to see personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.

If you wish to exercise your rights, please write to us at Age Concern Lutterworth, 7 High Street, Lutterworth, LE17 4AT.

How long will you retain my data?

We will retain your personal information for as long as you are an active user of our services in order to meet our obligations to you. Personal data of those who are no longer using our services will be periodically deleted.

We may be required to retain some of your data for statutory/regulatory purposes e.g. tax/accounting purposes.

Our basis for processing data

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

Specific Consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

Performance of a contract

Where we are entering into a contract with you or performing our obligations under it like when you pay to attend an excursion.

Legal obligation

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority like the Charity Commission or Fundraising Regulator.

Vital interests

Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual at one of our events) or a safeguarding issue which requires us to share you information with the emergency services.

Legitimate interests

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

Website Privacy Policy


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.